Help Center

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We understand that your custom order arriving on time is essential.

Our turnaround time typically ranges from 10-15 business days from approval. This time may vary based on products or method of customization. Contact our sales team for order specific timelines.

Approved orders will have a due date listed on the invoice.

As a modern print company living in a deadline-driven world, we make it a point to communicate with our customers every step of the way. Simply let us know when you’d like your order delivered, and we’ll do everything within our power to make it happen.

Please contact our sales team as soon as possible with requests.

Pricing is based on quantity. Basically, the more you buy, the more you save. Our large product catalog allows us to filter products by cost so we can accommodate a range of budgets.

Screen Printing costs are based on the number of colors in a design and the quantity printed. (Example: a one color design would be less than a full color design)

Embroidery costs are based on stich count or logo size and quantity embroidered (Example: A small left chest logo would cost significantly less than a large back logo)

Screen printing is more cost effective at higher quantities while embroidery is more cost effective at lower quantities.

Contact a member of our sales team for recommendations based on your budget.

All changes or cancellations must be made prior to order approval.

Please contact our sales team as soon as possible with any issues.

Since 1977,  EESG Custom Apparel has been an industry leader maintaining customer satisfaction and on-time delivery.  We are a passionate team of strong craftspeople with innovative production processes and equipment that allows us to deliver the highest print quality possible.

If for any reason you are not happy with your order or the service you receive, please contact us us right away.

Contact our knowledgeable team is here to assist with personalized product recommendations based on your needs.

Your ideal decoration method can be chosen by considering 3 main factors; desired look, product type, and budget. Contact a member or our sales team for recommendations.

We have one of the largest collections of samples in NY. Visit our showroom or contact our sales team to arrange for a blank or printed sample to be shipped to you.

Printed samples can be costly, so as an alternative our graphic artists will create a digital proof free of charge.

Our policy for customer-owned garments for decoration is as follows:

1. Quality of Goods: We will only accept customer-owned garments that are in good condition, clean, and free from any damage or stains. This ensures that the final decoration will meet our quality standards.

2. Minimum Order: 24 peice minimum required for all customer owned orders. All items must be the same style.All items must be decorated in the same way.

3. Liability: While we take every precaution to ensure the safety and security of customer-owned garments, we cannot be held liable for any loss or damage that may occur during the decoration process. Customers are advised to provide garments that they do not consider to be of high value or sentiment.

4. Consent for Decoration: By submitting customer-owned garments to us for decoration, customers are giving their consent for us to modify or alter the garments as necessary to complete the requested decoration. This may include stretching, hooping, or applying heat to the garments.

5. Exclusions: We reserve the right to refuse decoration on certain types of garments that are not suitable for the chosen decoration method. This includes but is not limited to delicate fabrics, loosely woven or knitted materials, and garments with unconventional shapes or sizes.

7. No Refunds or Exchanges: Once customer-owned garments are submitted for decoration, there will be no refunds or exchanges permitted. Customers are encouraged to thoroughly review their instructions and garment selection prior to submission.

Please note that this policy may be subject to change without prior notice. Customers are advised to review the policy before submitting any customer-owned garments for decoration. Please contact our sales team with any questions.

Your ideal decoration method can be chosen by considering 3 main factors; desired look, product type, and budget. For more information, visit decoration methods or contact a member or our sales team for recommendations.

High resolution raster art works, but vector art works best! Preferred file types include; pdf, cdr, ai, svg and eps

For embroidery, our machines require digitized dst files.

Webstore Signup Form

Our B2B customers are eligible to earn added benefits for orders placed throughout the year.

Benefits include, but are not limited to; order discounts, minimum exemptions, waived fees, extended payment terms and more!

Contact our sales team for program details.

Standard terms require 50% down at approval and payment in full upon delivery.

For credit terms, please fill out our Credit Application.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, or prepayment by Check, Money Order, or Bank Wire.

Please email your tax exempt certificate to info@eesgcustomapparel.com

All orders placed are shipped with either UPS or USPS and every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is! Any questions? Call a project specialist now at (631) 298-4552.

Expedited Shipping

Day in and day out, our customers trust us to make the impossible possible. Our number one priority is providing excellent service without skimping on impeccable quality, even under the tightest deadlines. Our production facilities and processes are designed and developed with efficiency, quality, and customer satisfaction in mind, and we pride ourselves on being the best in the custom apparel production business.

EESG Custom Apparel Delivery

We take pride in providing the best customer experience in the industry and that means making things easy for you from the time your order is placed to making sure your order is in-hand when you need it.  That is why if you are in a time crunch or cannot make it to pick up your order a member of our team will deliver your order to your doorstep.  Call us at (631) 298-4552 to coordinate a delivery.

How Quickly Does My Order Ship?

Our turnaround time typically ranges from 7-10 business days from the time the order is approved and down payment has been received, however, this time may vary based on products or method of customization.

As a modern print company living in a deadline-driven world, we make it a point to communicate with our customers every step of the way. Simply let us know when you’d like your order delivered, and we’ll do everything within our power to make it happen.

If you have already placed an order and would like to track your order status, give us a call at (631) 298-4552—we’ll be happy to give you an update!

We ship all over the world. Shipping costs will apply, and will be added at checkout.

Once your order is complete, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Tracking information can also be found in the notes section of your invoice.

We cannot accept returns on customized orders unless there is a printing error that differs from the approved design proof. 

We're not perfect - but we aim to be. If there's a mistake, we're here to make things right. Just let us know within 15 days of your order and we'll take care of you.

• If your order contains items that are printed materially different than your final design or on incorrect products, we will reprint those incorrect pieces for you. We will also email you pre-paid shipping labels so that your return doesn’t cost you a dime.
• If for any reason we try and are unable to reprint those pieces correctly, we will refund you those pieces. We will email you pre-paid shipping labels and you will be refunded upon receipt of your returned items.

For questions or concerns about your order, contact us!

Intellectual Property, Trademark and Copyright Policy

Effective Date: August 1, 2020

Welcome to the Intellectual Property Content Policy (the “Policy”) of EESG, Inc. DBA EESG Custom Apparel (hereinafter “EESG”), establishing the guidelines for submission of materials to EESG.  Any materials submitted by you to EESG, including, without limitation, photographs, videos, images, text, graphics and other materials (collectively, “Designs”) are subject to the terms and conditions of this Policy. By using EESG, you agree that everything you upload, store, or use on the Site complies with this Policy, and you accept liability for any non-compliant Designs.

Please read this Policy carefully. By accessing or using the Site you agree to be bound by this Policy and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into this Policy.  EESG reserves the right to make changes to the Site and to this Policy at any time without prior notice. 

I. TERMS AND CONDITIONS

You will retain ownership of any submitted Designs, and you grant us and our designees a worldwide, non-exclusive, transferable, royalty-free, perpetual irrevocable right and license, with right of sublicense (through multiple tiers), to use, reproduce, distribute (through multiple tiers), create derivative works of and publicly display such Designs solely in connection with the production or provision of any product or service you request or to show you how your Designs would appear in our products or services. For example, when you place an order for a product, we will prepare, manipulate (if necessary), and transmit the Design for production, packaging and shipment.  In addition, you grant a nonexclusive, worldwide, transferable, sublicensable right to use, reproduce, publicly display, sell, and distribute the Design in advertising, marketing, samples, and promotional materials for the purpose of promoting the Site. Without limitation, this promotion, marketing, or advertising may consist of: (i) display of your products; (ii) promotional “streams” of audio/video/photographic content on the Site, (iii) Design placement in magazines, television shows, movies, and other media; and (iv) the promotion of the Site through third party feeds. 

Please note that, while you retain ownership of your Design, EESG contains graphics, photographs, images, document layouts, templates, artwork, text, fonts, software tools, and other information (referred to herein as “EESG Content”). This Site and all EESG Content are the copyrighted property of EESG and/or its subsidiaries or the copyrighted property of parties from whom EESG has licensed such property. All rights EESG Content are reserved worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the EESG Content except as expressly allowed in this Policy. EESG reserves the right to add to, delete from, or modify any part of the EESG Content at any time without prior notice. Any modifications to the EESG Content remain the property of EESG and its licensors.

1. You represent and warrant that you own or otherwise possess all necessary rights with respect to the Designs, and that the Designs do not and will not:

a. infringe, misappropriate, use or disclose without authorization or otherwise violate any copyright, trademark, service mark, trade secret right or other intellectual property or other property right of any third party;

b. invade or otherwise violate the privacy and/or publicity rights of any individual; 

c. violate any laws or possesses or transmit fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable materials.

You also represent that there are no outstanding disputes in connection with the property rights, intellectual property rights or other rights in the Design or any part of the Design. 

1. You consent to the use of your likeness, and you have obtained the written consent, release, and/or permission of every identifiable individual who appears in any submitted Design to use such individual’s likeness, for purposes of using and otherwise exploiting the Design in the manner contemplated by this Policy, or, if any such identifiable individual is under the age of eighteen (18), you have obtained such written consent, release and/or permission from such individual’s parent or guardian (and you agree to provide to us a copy of any such consents, releases and/or permissions upon our request). If you do submit a submission that contains the likeness of an identifiable individual under the age of eighteen (18), we strongly encourage you not to include any identifying information (such as the individual’s name or address) with such Design.
2. All Designs that you upload are automatically stored by EESG. EESG does not review any Designs before you upload them to the Site. As such, uploading a Design to the Site does not mean that such Design is in compliance with this Policy.  By uploading Designs to the Site, you assume full responsibility for all such Designs and for compliance with this Policy.
3. You agree that any Design submitted as part of an order for services may be reviewed for compliance with this Policy and that EESG may refuse to use any Design and may suspend processing and shipping of any order relating to the Design. EESG and its designees reserve the right to demand confirmation from you in writing of all rights, authorizations, licenses, permissions, and consents owned or obtained by you (if any) with respect to any Design you upload to or transmit through the Site. If you fail to provide us with satisfactory confirmation upon request, we reserve the right to remove or deny access to any or all of your Designs available via the Site and to suspend or terminate your account. In addition, you agree that EESG may disclose any Design and the circumstances surrounding its submission and use to any third party in order to provide the requested services, enforce this Policy or comply with any legal obligations or governmental requests.  
4. You agree to indemnify and hold us, our directors, officers, shareholders, employees, contractors, agents, representatives, affiliates, and third party users harmless from and against any and all claims, causes of action, liabilities, damages, losses, expenses and costs (including, without limitation, attorneys’ fees) that arise directly or indirectly out of or from: a. your violation of this Policy, any other agreement or terms of use with us, any representation or warranty contained herein or therein or any applicable law; 

b. your Designs; 

c. your activities in connection with obtaining any products or services from us, 

d. any activity related to access to or use of your account by you or any other person.

1. Designs that violate this Policy may be removed from the Site; provided, however, that we have no obligation to remove Designs in response to user reports or requests. We are not responsible for, and will have no liability for, the removal, non-removal or loss of any Designs from our Site. We recommend you keep back-up copies of your Design in your own personal storage system.

II. INTELLECTUAL PROPERTY NOTICES

1. The Site is ©2020 EESG. All rights reserved.
2. All trademarks and service marks on our Site not owned by us are the property of their respective owners. The trade names, trademarks and service marks owned by us, whether registered or unregistered, may not be used in connection with any product or service that is not ours or in any manner that is likely to cause confusion. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of our trade names, trademarks or service marks without our express prior written consent.

If you have any questions about this Policy, please contact us at info@eesgcustomapparel.com.

Your Privacy Matters

This Privacy Policy governs the manner in which EESG Custom Apparel collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.eesgcustomapparel.com website (“Site”). This privacy policy applies to the Site and all products and services offered by EESG, Inc.

Your Personal Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, place an order, respond to a survey and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, payment information for the purpose of processing your order.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities, such as placing an order.  Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site.

Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser save cookies for record-keeping purposes and sometimes to track information about their Site usage.  Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

EESG, Inc. collects and uses Users’ personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs. 

To personalize User experience 

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. 

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you. 

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide service. 

To administer a content, promotion, survey or other Site feature 

To send Users information about topics we think will be of interest to them, such as monthly mailers, or additional follow up for future business. 

To send periodic emails 

The email address Users provide for order processing, will be used to send them information and updates pertaining to their order. It will also be used to respond to their inquiries, and/or other requests or questions. Every User is deciding to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we allow Users to unsubscribe at the bottom of each mailer or User may contact us via our Site.

How we protect your information?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you are giving us your permission when you sign up or order with us.

Changes to this privacy policy

EESG, Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.  

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at www.eesgcustomapparel.com

EESG Custom Apparel
11500 Main Road
Mattituck, NY 11952
Tel: 631-298-4552
Email: info@eesgcustomapparel.com

Welcome to EESG Custom Apparel! These terms and conditions outline the rules and regulations for the use of our website.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use EESG Custom Apparel if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to EESG Custom Apparel. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.

Cookies

We employ the use of cookies. By accessing EESG Custom Apparel, you agreed to use cookies in agreement with EESG Custom Apparel's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.

License

Unless otherwise stated, EESG Custom Apparel and/or its licensors own the intellectual property rights for all material on EESG Custom Apparel. All intellectual property rights are reserved. You may access this from EESG Custom Apparel for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

republish material from EESG Custom Apparel
sell, rent or sub-license material from EESG Custom Apparel
reproduce, duplicate or copy material from EESG Custom Apparel
redistribute content from EESG Custom Apparel
This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. EESG Custom Apparel does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of EESG Custom Apparel, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, EESG Custom Apparel shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

EESG Custom Apparel reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.